Privacy Policy

Who we are

Our website address is: http://real-food.co.za.

What personal data we collect and why we collect it

This Privacy Policy governs the manner in which The RFCO (Pty) Ltd.Ltd collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.real-food.co.za website (“Site”). This privacy policy applies to the Site and all products and services offered by The RFCO (Pty) Ltd.Ltd.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification
information about Users whenever they interact with our Site. Non-personal
identification information may include the browser name, the type of computer
and technical information about Users means of connection to our Site, such as
the operating system and the Internet service provider’s utilized and other
similar information.

How we use collected information

The RFCO (Pty) Ltd.Ltd may collect and use
Users personal information for the following purposes:

– To improve customer service

            Information
you provide helps us respond to your customer service requests and support
needs more efficiently.

– To personalize user experience

            We
may use information in the aggregate to understand how our Users as a group use
the services and resources provided on our Site.

– To improve our Site

            We
may use feedback you provide to improve our products and services.

– To process payments

            We
may use the information Users provide about themselves when placing an order
only to provide service to that order. We do not share this information with
outside parties except to the extent necessary to provide the service.

– To run a promotion, contest, survey or
other Site feature

            To
send Users information they agreed to receive about topics we think will be of
interest to them.

– To send periodic emails

We may use the email address to respond to
their inquiries, questions, and/or other requests. If User decides to opt-in to
our mailing list, they will receive emails that may include company news,
updates, related product or service information, etc. If at any time the User
would like to unsubscribe from receiving future emails, we include detailed
unsubscribe instructions at the bottom of each email.

How we protect your information

We adopt appropriate data collection,
storage and processing practices and security measures to protect against
unauthorized access, alteration, disclosure or destruction of your personal
information, username, password, transaction information and data stored on our
Site.

Sensitive and private data exchange between
the Site and its Users happens over a SSL secured communication channel and is
encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users
personal identification information to others. We may share generic aggregated
demographic information not linked to any personal identification information
regarding visitors and users with our business partners, trusted affiliates and
advertisers for the purposes outlined above. We may use third party service
providers to help us operate our business and the Site or administer activities
on our behalf, such as sending out newsletters or surveys. We may share your
information with these third parties for those limited purposes provided that
you have given us your permission.

Third party websites

Users may find advertising or other content
on our Site that link to the sites and services of our partners, suppliers,
advertisers, sponsors, licensors and other third parties. We do not control the
content or links that appear on these sites and are not responsible for the
practices employed by websites linked to or from our Site. In addition, these
sites or services, including their content and links, may be constantly
changing. These sites and services may have their own privacy policies and
customer service policies. Browsing and interaction on any other website,
including websites which have a link to our Site, is subject to that website’s
own terms and policies.

Advertising

Ads appearing on our site may be delivered
to Users by advertising partners, who may set cookies. These cookies allow the
ad server to recognize your computer each time they send you an online
advertisement to compile non personal identification information about you or
others who use your computer. This information allows ad networks to, among
other things, deliver targeted advertisements that they believe will be of most
interest to you. This privacy policy does not cover the use of cookies by any
advertisers.

Changes to this privacy policy

The RFCO (Pty) Ltd.Ltd has the discretion
to update this privacy policy at any time. When we do, we will revise the
updated date at the bottom of this page. We encourage Users to frequently check
this page for any changes to stay informed about how we are helping to protect
the personal information we collect. You acknowledge and agree that it is your
responsibility to review this privacy policy periodically and become aware of
modifications.

Your acceptance of these terms

By
using this Site, you signify your acceptance of this policy. If you do not
agree to this policy, please do not use our Site. Your continued use of the
Site following the posting of changes to this policy will be deemed your
acceptance of those changes.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you fill in contact forms on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We use your data to contact you regarding services you requested or any other related service queries as well as sending you quotations and invoices.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, filled in our contact form or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
The RFCO (Pty) Ltd.Ltd
www.real-food.co.za
21 Vlakvoeltjie ave,
Rooihuiskraal,
Centurion
1057
082 528 2868
info@real-food.co.za

Last updated 2019